Essential responsibilities you’ll own

• Own partner communication end-to-end, including translation and interpretation between Korean and English as needed.
• Manage partner relationships and drive partner retention - building genuine, long-term trust with our existing partners.
• Serve as the communication bridge between our members and our partners: translate partner needs and feedback internally, and communicate campaign progress and updates externally.
• Act as the central point of coordination and control for each account, gathering and consolidating necessary information, updates, reports, and deliverables from multiple internal teams to ensure partners receive clear and consistent communication.
• Coordinate cross-functional teams and internal stakeholders when managing an account requires collaboration across multiple departments, ensuring everyone stays aligned on priorities, timelines, and deliverables.
• Manage creative project schedules and deadlines, coordinating closely with the Creative team to ensure on-time delivery.
• Manage reporting schedules and deadlines, ensuring reports reach partners accurately and on time.
• Translate and QA reports before they go out, making sure every deliverable is polished, accurate, and ready-to-go in both languages.
• Provide real-time interpretation during partner meetings, capture and organize clear meeting notes and key takeaways.
• Track action plans and outstanding tasks, and keep both partners and internal teams on schedule with timely, well-organized reminders.
• Proactively monitor account health, flag risks early, and step in before small issues become big problems.
• Act as the day-to-day point of contact partners can rely on - responsive, organized, and dependable.
• Respond to partner questions, concerns, and complaints in a timely and professional manner, proactively identifying solutions and coordinating with relevant internal teams to resolve issues.
• Take ownership of problem-solving when issues arise, ensuring that problems are clearly communicated, appropriately escalated when necessary, and followed through until resolution.

Who are we looking for

You are results and bottom-line oriented, yet will possess deep appreciation and sensitivity towards people, culture, and values. You are "thick-skinned" and persistent. You are personable, smart, passionate, and optimistic. You possess a deeply pro-active, hands-on mentality. You hold yourself accountable and take great pride in your work – just like us. We're proudly diverse in our backgrounds, our accents, and our fiercely held personal passions. We are, in every sense of the word, independent, and not beholden to anyone else's agenda. So are you.

What will set you up for success

• Demonstrate, evangelize and live the core values of DISRUPT.
• Fluency in both Korean and English is a must.
• Exceptional communication skills - able to convey nuance clearly and accurately across languages, teams, and stakeholders.
• Proven ability to stay calm and composed under tight deadlines without sacrificing accuracy or quality.
• Strong client management skills, with a genuine ability to build and maintain long-term client relationships.
• Marketing experience is not required, but a basic understanding of marketing work or prior experience at an agency is a strong plus.
• Proven ability to thrive in fast-paced, startup-like environments where priorities shift and ambiguity is the norm.
• Tech-savvy: comfortable with project management tools, communication platforms, and picking up new software fast.
• Hands-on experience with advanced AI tools (e.g. Claude Code) is a strong plus.
• Exceptional organizational skills and an almost obsessive attention to follow-through.
• High emotional intelligence: able to read a room, manage expectations on both sides, and build trust across all levels.
• Possess excellent time management, organization and prioritization skills.
• Have the proven ability to work under tight deadlines and handle pressure, while consistently paying attention to accuracy and quality of work.
• Possess and deliver excellent written and verbal communication skills, demonstrating the ability to present thoughts clearly, accurately, and succinctly.
• Possess and encourage high degrees of initiative, drive, energy, accountability, creativity and maturity.
• Proven ability to quickly and effectively adapt to change and push forward.